Shipping policy
Order Processing
Orders are typically processed and shipped within 1–2 business days. Processing times may vary for certain oversized, heavy, or special-order items.
Once your order ships, tracking information will be provided when available.
Domestic Shipping
We ship throughout the United States using the shipping services available for your order. Shipping cost and available delivery options may vary depending on the size, weight, and destination of the package.
Expedited shipping may be available for certain products. Please contact us before ordering if you require delivery by a specific date.
PO Box Addresses
Orders shipped to a PO Box must be sent through the United States Postal Service (USPS). Other shipping methods shown at checkout may not be available for PO Box addresses.
Because shipping rates vary based on package size, weight, and destination, additional shipping charges may apply. If additional postage is required, we will contact you before the order is shipped.
Certain oversized or heavy items may not be eligible for delivery to a PO Box. In these cases, we may request an alternative physical shipping address.
International shipping & customs
Windy City Engine & Parts ships internationally. All international orders are subject to the customs regulations and import requirements of the destination country.
Customs duties & taxes
Import duties, taxes, brokerage fees, and other customs-related charges are the responsibility of the buyer unless otherwise stated at checkout. These charges are not included in our product prices or shipping rates.
Customs clearance & delays
International shipments may experience delays due to customs inspections, clearance procedures, or additional documentation requirements. Windy City Engine & Parts is not responsible for delays caused by customs authorities or circumstances outside our control.
Buyer responsibilities
Customers are responsible for providing accurate shipping information, paying applicable import charges, and cooperating with customs authorities or shipping carriers when additional information is requested.
Refused or unclaimed shipments
If a shipment is refused, unclaimed, or returned due to unpaid customs charges or failure to complete import requirements, any applicable return shipping, storage, or carrier fees may be deducted from the refund, where permitted by law. Original shipping charges are non-refundable in these circumstances.
We will make reasonable efforts to assist customers with shipping or customs-related issues when necessary.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has shipped, we cannot guarantee that the delivery address can be changed.
Damaged, Lost, or Incorrect Shipments
If your order arrives damaged, you receive an incorrect item, or there is another shipping issue caused by us, please contact us as soon as possible.
We will work with you to resolve the issue and, when the issue is confirmed to be our error, Windy City Engine and Parts Inc. will cover the appropriate return or replacement shipping costs.